Help & Accounts

Get the Support You Need Quickly

The Advancement Services Help Desk Portal is where you can submit requests. The knowledge base includes common solutions that meet your needs quickly and efficiently on a variety of Advancement topics, including technology accounts access; Marketing Cloud emails; event registration; online donation forms; research requests; advance use and data changes; reporting; and data loads and changes.

Request Help & Accounts

    Contact Teams Directly

    Computer hardware and shared network drives (University Advancement)

    desktopsupport@virginia.edu

    Data analysis and reporting questions

    dev-analytics@virginia.edu

    Facilities, training, and help with remote work (University Advancement):

    acl@virginia.edu or Ashley Privott: 434-924-4010

    Gift Processing Questions

    uas@virginia.edu or David Pinker: 434-249-8378

    Prospect research

    Complete this research request form or contact Chris Hubert at prospect.research@virginia.edu 

    Portfolio assignments

    dev-prospect@virginia.edu

    Records questions

    dev-deg@virginia.edu or Kate Van Dyck-Oxford: 434-924-1356

    Need help with Tech Tools?

    Chase Sylvia is ready to assist with any Advance, EverTrue, Tableau, Marketing Cloud, Eventbrite, Cvent and online giving forms requests.