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CRM Transformation Project

Training Resources

There are many learning resources available to help you familiarize yourself with ascend.

ascend Terminology

Learn some of the new lingo here.
 

ascend Generic Videos

These videos will give you a sense of the generic (“out of the box”) UC Innovation ascend environment. 


ascend UVA Hard Hat Tours (coming soon)

We are building out our Salesforce/ascend platform, so it is evolving (AKA under construction). We will be adding videos here that will give you a sense of what your colleagues across Grounds have built so far.

 

Salesforce Learning: Trailhead

Trailhead is a free place where you can learn about generic Salesforce platform functionality and earn badges! This will help you understand more about the underlying Salesforce platform on which ascend is built. To get started:

  1. Create a Salesforce Trailhead account with your UVA email by visiting https://trailhead.salesforce.com/ and clicking the blue “Sign Up” button on the top right. Sign up using the email option and be sure to use your UVA computing ID email address (not your alias). Once you have an account, when you want to access it, you will visit the link above and log in. They will send a login code to your email each time you need to log in.
  2. Check out this UVA-curated list of Salesforce Trailmixes and Credentialing Info. You can follow Trailmixes you are interested in, so they show up in your “My Trailmixes” space in Trailhead. This keeps them handy in one place.
  3. Everyone should start with the Basics:
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Salesforce: Getting Started Job Aids

Job aids that don’t require any login and are accessible via the Web. Most helpful once you have a Salesforce account or a Salesforce Playground in your Salesforce Trailhead learning space.