Contact Information for Help Desks
If you're unsure which group you need to contact for assistance, see the Hardware... and Software... pages listed below.
| Health Information Technology (HIT) | Information Technology Services (ITS) |
University Advancement (UA) |
|---|---|---|
|
Phone: 434-924-5334 |
Phone: 434-924-HELP
|
See Help Desk link on Advancement Hub Homepage Log in to Freshworks (UA’s ticketing system) with your Freshworks' credentials. If this is your first time using Freshworks or you don't remember your Freshworks password, click on the Forgot Password link and enter your userid@virginia.edu as the email address for the password reset email. FOR HELP WITH ZOOM ROOMS AT 2420, email desktopsupport@virginia.edu. |
Hardware, including Smartphones
What hardware is supplied by our office? What other work apps do I need to install on my smartphone? How to set up a new office or personal iPhone, set up a personal Android, and who orders and assists with them.
Working at 2420
How do I connect to wireless and a port replicator at 2420? How do I reserve a conference room at 2420? Which conference rooms at 2420 are Zoom Rooms? How do I set up room 131 for a Zoom meeting? Where are the printers located and what is my printing code? Where can I print envelopes?
Software, including VPNs
What to do if you can't connect to the Cisco VPN. How do I run software & security updates on my laptop? What is my Adobe password? I need more email space.
OnBase
What do I need to file in OnBase? How do I get documents into OnBase?
Reporting Help
What do I pick for cash vs. credit w/expectancies? What schools equal UVA Health?
Passwords and How To's
What credentials do I use for that application? Who do I contact if I'm locked out of Advance? How do I update my HS/laptop/Outlook password? What to do when there's not enough space on a network drive?